FAQ

  • Ready to get in on the action? Just hit that "Sign Up" button and follow the simple instructions. We've designed the process to be lightning-fast and super user-friendly because we know your time is valuable. Join us now and let the fun begin!

  • Feeling like taking a break from the game for a while? No problem at all! Our dedicated customer support team is always ready to lend a helping hand and assist you with any requests you may have. Whether you need a temporary break or have any other concerns, we've got your back. Just reach out to us, and we'll take care of everything with a smile!

  • No need to worry if you can't remember your password. Just visit the sign-up page and click on the "Forgot password" button. Follow the instructions provided, and you'll be back on track. If you encounter any difficulties while logging in or setting a new password, please reach out to our support team and they will be more than happy to assist you in resolving the issue.

  • Ready to make a deposit? It's as easy as pie! Just head over to your account's "Cashier" section and choose your preferred payment method. From there, simply follow the prompts to complete the transaction. It's quick, seamless, and hassle-free. Get those funds in and start playing in no time!

  • Once you've completed the registration process, the next step is to provide a bit more of information in order to proceed with the deposit. If you encounter any difficulties during the deposit process, don't worry! Our dedicated Customer Support team is here to assist you. Just reach out to them, and they'll be more than happy to help you resolve any deposit-related concerns.

  • We're always here to assist you! If you need to get in touch with our customer support team, we offer two convenient contact options. You can reach us via live chat for instant assistance, or you can send us an email with your questions or concerns. Just head over to the "Contact Us" section on our website, and you'll find the available contact options listed there. We're committed to providing top-notch support, so don't hesitate to reach out whenever you need assistance.

  • We're all about flexibility here, which is why we've got a range of currencies to choose from. Whether it's EUR, CAD, BRL, and others, we've got you covered. Check out our cashier section for the full list of cool currencies we support.

  • As part of our Know Your Customer (KYC) procedures, we usually require a copy of your identification document, such as a passport or driver's license. This is to ensure the security and integrity of our platform. Please keep in mind that our KYC team reserves the right to request additional documents if necessary. Rest assured that we handle your personal information with the utmost confidentiality and in compliance with applicable privacy laws.

  • Time to cash out and celebrate! We've got you covered with a bunch of awesome withdrawal methods. Take your pick from bank transfers, e-wallets, and credit/debit cards. Just head to the withdrawal section in your account, and you'll find all the cool options waiting for you.

  • When it comes to cashing out, we want to get your winnings to you as quickly as possible. While the processing times may vary depending on the withdrawal method you choose, here's a general idea: typically, it takes between 1 to 5 business days. But hey, if you go for the e-wallet option, you might just get your money even faster. So sit back, relax, and get ready to enjoy your winnings in no time!

  • Just a heads up, there's usually a minimum withdrawal limit in place for the different methods, and you can find the specific details in our terms and conditions. For more precise information, feel free to check out the withdrawal section or reach out to our friendly customer support team. They'll be more than happy to assist you and provide all the details you need.

  • We do our best to provide hassle-free transactions without any additional charges. However, please keep in mind that certain payment providers may have their own fees.

  • Gear up for an incredible gaming experience! Our casino is home to a wide range of games that will keep you captivated. Discover the thrilling slots, classic table games like blackjack and roulette, strategic video poker, and immersive live dealer games. With our diverse selection, there's something for everyone. Get ready to embark on an unforgettable gaming journey as you explore our game library and unleash the excitement that awaits!

  • Absolutely! On our platform, we provide demo games that allow you to experience the authentic gameplay without using real money. The only distinction is the currency utilized, as demo games are played with virtual funds. Please note that winnings from demo games cannot be withdrawn, and they do not contribute towards fulfilling bonus wagering requirements.

  • Ready to place your bets? The minimum and maximum bet limits may vary from game to game, so you'll find the specific limits within the game interface or in the game rules section. Take a look at the game you're interested in, and you'll discover the minimum and maximum bet amounts right there. It's all about finding the perfect balance for your gaming style. So go ahead, explore the games, and find the betting limits that suit your preferences!

  • Yes, our games are regularly audited and tested by independent third-party agencies to ensure fairness and randomness. We use certified random number generators (RNGs) to guarantee unbiased outcomes.

  • Absolutely! Our casino is mobile-friendly and supports gameplay on various devices, including smartphones and tablets. You can enjoy a wide range of games on the go.

  • These requirements indicate the number of times you must wager the bonus amount before you can withdraw any winnings that are associated with it. The specific wagering requirements for each bonus can be found in the bonus terms and conditions. It's important to review and understand these requirements to ensure a smooth and enjoyable gaming experience. By familiarizing yourself with the terms, you'll know exactly what's expected and can make the most of your bonus rewards.

  • Looking to claim a bonus? We've got you covered with a simple process! During the deposit, keep an eye out for the option to opt-in to the bonus, if available. Just follow the provided instructions to ensure you're eligible for the bonus. To make sure you're fully informed and ready to go, take a moment to read the bonus terms and conditions. They'll provide you with all the specific instructions and details you need to maximize your bonus experience. So get ready to enhance your gaming journey with exciting bonuses!

  • The terms and conditions for promotions outline the rules and requirements associated with each offer. They cover aspects such as eligibility, wagering requirements, validity period, and any other specific conditions.

  • Of course! We take great pride in our reputation as a trusted and reputable entity in the iGaming industry. We hold a gaming license issued by the Government of Curacao, and our platform is regulated by Altacore N.V. with its registered address at Dr. H. Fergusonweg 1, Gaito, Curacao and its registration number 151002, which is licensed by the Curaçao Gaming Control Board since 01/Jul/2024 to offer games of chance under license number OGL/2023/109/0075 in accordance with the National Ordinance on Offshore Games of Hazard and has its subsidiary company Altaprime Limited, which is a Paying agent of Altacore N.V. with its registered address at Atho,6; 5, 4th Floor, Flat/Office 401, Omologites, 1087, Nicosia, Cyprus and with its registration number HE 402752. Altaprime Limited acts as an EEA Representative of the licensed entity Altacore N.V. Customer support team is available at [email protected]. Compliance with legal requirements and maintaining fairness are core principles for us. We strive to offer our players a secure and regulated gaming experience they can trust. To verify our credentials, you can find our iGaming license conveniently located in the footer of our website. Transparency is key, and we're committed to providing you with a safe and enjoyable gaming environment.

  • Our operations strictly adhere to the legal boundaries set by the jurisdictions in which we are licensed. To ensure compliance and a responsible gaming experience, we encourage you to review our terms and conditions. Additionally, it is advisable to consult the local laws and regulations of your specific area to confirm if online gambling is permitted. Your understanding and compliance with the applicable laws play a crucial role in maintaining a safe and enjoyable gaming environment for all.

  • We understand the importance of maintaining a safe and controlled gaming environment. That's why we offer options like setting deposit limits and self-exclusion. You're in control of your gambling activity, managing it the way you want. We're here to support responsible play and ensure you have a great time, while keeping things safe and in check. Let's make your gaming experience top-notch and worry-free!

  • We employ advanced security measures, including encryption technology, firewalls, and strict access controls, to safeguard your personal and financial information. Your privacy and security are our top priorities.

  • We're all about making your time at Flappy Casino unforgettable, and our shop is here to take things to the next level. Brace yourself for a world of exciting bonuses and perks that you can purchase or unlock using the points you earn just by playing. It's all about enhancing your journey and giving you the best rewards imaginable. Make sure to keep a close eye on our shop for the hottest deals and most rewarding experiences. Let's amp up the excitement and take your gameplay to new heights!

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